Whether you are a potential policyholder, existing policyholder, broker, or insurer, we we are always here to assist you. Please get in touch if you have any questions, comments or concerns at all and we’ll do our best to make sure your request is dealt with promptly. You can also follow us on LinkedIn for product updates and company news.
Modus appear as an insurer on a number of leading UK broker and intermediary websites. If you have any queries about your cover with us or would and insurance quote from Modus, please contact your preferred broker or intermediary.
Please contact Su Symonds to discuss your needs.
Please complete the attached Agency Application Form and return this to Su Symonds.
Please contact Natasha Pettet to discuss your needs.
Please contact Liam Scates, IBA Accounts Technician.
0207 220 8523
A direct claims telephone number will be stated in your policy schedule.
Please refer to your policy documentation if you have it available.
We aim to provide the highest standard of service to every customer. If you have any queries or concerns then please contact your insurance adviser in the first instance.
We recognise that things do occasionally go wrong and if you remain dissatisfied and wish to make a complaint you can complain to the relevant insurers:
In the first instance please contact us:
Where possible we will attempt to resolve your complaint immediately. Within 2 weeks of receiving your complaint we will:
If you remain dissatisfied at this point you may contact Lloyd’s Complaints team at:
Walter Burke Way
Chatham Maritime Chatham, Kent
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint - How We Can Help” available at www.lloyds.com/complaints and are also available from the above address. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk.
You can contact the Financial Ombudsman Service:
You can also complain to us via the European Commission online dispute resolution (ODR) facility. This can be accessed via their website at http://ec.europa.eu/odr.